At Celis Bath, we are committed to delivering premium-quality bathroom products designed to elevate your space. Our products undergo strict quality checks to ensure durability, reliability, and superior performance. To provide peace of mind with every purchase, we offer a comprehensive warranty on all Celis Bath products. This warranty guarantees that our products will meet your expectations for quality and craftsmanship.
Our warranty covers defects in material and workmanship for the period mentioned on the product’s specific warranty page, starting from the date of purchase. It is a testament to our confidence in the products we offer and our commitment to customer satisfaction.
Warranty Conditions
The following conditions apply to our warranty:
- Eligibility: The warranty applies only to the original purchaser and is non-transferable.
- Warranty Period: The warranty period varies by product type and is clearly stated in the product description.
- Coverage: The warranty covers defects in materials or workmanship under normal use and installation.
- Exclusions: Damages due to misuse, improper installation, and modifications are not covered.
- Proof of Purchase: A valid proof of purchase (receipt or invoice) must be presented to claim warranty service.
- Installation and Use: The product must be installed and used according to the manufacturer’s guidelines.
- Limited to Repair/Replacement: The warranty offers repair or replacement of defective parts; no refunds will be provided.
- Natural Wear & Tear: Regular wear, aging, or cosmetic changes such as discoloration are not covered under warranty.
- Third-Party Products: The warranty does not cover products purchased through unauthorized third-party sellers.
- Damage During Shipping: Any damage incurred during the shipping process must be reported immediately upon receipt.
What Our Warranty Covers
- Product Defects: Any flaws in materials or workmanship that affect the functionality or appearance of the product.
- Replacement Parts: In the event of a defect, Celis Bath will supply replacement parts for the affected product.
- Repairs: We will provide repairs if the product becomes defective during the warranty period under normal use.
What Our Warranty Does Not Cover
- Accidental Damage: The warranty does not cover damage caused by accidents, misuse, or unauthorized repairs.
- Improper Installation: Any damage caused by incorrect installation or lack of proper maintenance.
- Cosmetic Damage: This includes discoloration, fading, or scratches that do not affect product performance.
- Wear & Tear: This includes parts that wear down naturally with time, such as seals, rubber gaskets, and finishes.
- Water Damage: If the product has been exposed to water under unsuitable conditions (outside of typical bathroom use), this will not be covered.
How to Claim Warranty
- Contact Us: Reach out to our customer service team with your proof of purchase and a description of the issue.
- Inspection & Assessment: Our team will assess the issue, and if necessary, request photographs or further information.
- Resolution: Based on the assessment, we will either repair or replace the defective product or part.
- Shipping: Any product or part replacement will be shipped at no additional cost to you.
Additional Information
- Extended Warranty Options: For some products, we offer an extended warranty at an additional cost. Please check the product details for availability.
- Warranty Transfer: The warranty is only valid for the original purchaser. If the product is sold or transferred, the warranty is voided.
- There are different warranty periods for different products.